Privacy Policy

Last updated: 7/5/2026

1. Data we collect

We collect only the data necessary to process your order: full name, email, phone (WhatsApp), IMEI number, country and original network. We also collect anonymous technical information (IP address, browser, device) to improve the service and prevent fraud.

2. Use of data

We use the data solely to process your unlock request, send you email notifications and support you in case of queries. We do not sell or share your data with third parties for marketing purposes.

3. Third-party processors

We use the following processors: PayPal (payments), Resend (transactional email), ifreeicloud (IMEI verification), Crisp.chat (live chat), Google Analytics and PostHog (anonymous analytics).

4. Your rights

You may request access, rectification or deletion of your data at any time by contacting us. We comply with GDPR and CCPA where applicable.

5. Contact

For any privacy request, please contact us at sales@alvidea.com or via the Contact page.

6. Data controller

Alvidea, S.A. de C.V. — Col. Escalón, San Salvador, El Salvador. Email: sales@alvidea.com.