Privacy Policy
Last Updated: October 2026
PhoneLibre ("we," "our," or "us") operates https://phonelibre.com and provides remote mobile phone carrier unlocking and ownership-verified device assistance via WhatsApp (+1 402 629 1297). This Privacy Policy explains what information we collect, why we collect it, and how we protect it.
1. Information We Collect
- Device Technical Information: When you contact us on WhatsApp to check eligibility or request an unlock service, you may voluntarily share your phone's brand, exact model number, original mobile carrier, 15-digit IMEI or serial number, and software/baseband version.
- Ownership Documentation (When Applicable): For ownership-verified services such as Clean iCloud / Activation Lock assistance or legitimate account recovery, we may request proof of purchase or ownership documentation to verify that you are the rightful owner of the device.
- WhatsApp Contact Details: Your WhatsApp phone number, profile name, and chat messages exchanged with our support number (+1 402 629 1297).
- Website Analytics: Standard non-identifying technical telemetry (such as page views, language preference, and WhatsApp button click events) used to improve website performance and user experience.
2. How We Use Your Information
- To verify technical compatibility, carrier lock status, and baseband eligibility for your specific device.
- To communicate quotations, applicable payment policies (Pay After a Successful Unlock vs. Advance Payment for T-Mobile, MetroPCS, and Sprint), and step-by-step unlocking instructions.
- To execute the requested carrier unlock or ownership-verified assistance procedure.
- To prevent fraudulent or unauthorized requests involving lost, stolen, or unlawfully acquired devices.
3. Data Sharing and Retention
We do not sell, rent, or trade your personal phone number or device IMEI to marketing third parties. Device identifiers (such as IMEI, model number, and carrier) are shared strictly with authorized technical unlocking platforms or carrier verification channels required to fulfill your requested service.
4. Third-Party Services (WhatsApp)
All direct customer communication takes place via WhatsApp. Your use of WhatsApp is also governed by WhatsApp's own Privacy Policy and Terms of Service.
5. Contact Us
If you have questions about this Privacy Policy or wish to request deletion of your chat records, contact us directly via WhatsApp at +1 402 629 1297.